Shipping Protection Policy

To provide a safer and more reliable shopping experience, we offer Shipping Protection through our third-party service provider, Xcotton. Shipping Protection helps protect eligible orders against certain loss, damage, delivery errors, and delays during transit. All coverage and claims are subject to Xcotton’s applicable terms and conditions.

1. Shipping Protection Coverage

Shipping Protection applies only to the products included in the eligible order. Coverage may include:

Issue	Covered Situation	Coverage
Loss	Package lost during transit	Yes
Partial Loss	Part of the shipment lost during transit	Yes
Porch Piracy	Package stolen after being delivered to the delivery location	Yes
Damage	Item arrives with obvious breakage, cracks, bending, crushing, or similar damage that makes it unusable	Yes
Misdelivery	Carrier delivers the package to an incorrect address due to a carrier error, excluding errors caused by the customer	Yes
Delivery Delay	Shipment is delayed beyond the applicable delivery timeframe	Yes, up to EUR €5 per order

Coverage decisions, compensation amounts, and claim eligibility are determined by Xcotton in accordance with its terms and conditions.

2. How Shipping Protection Is Applied

Shipping Protection is automatically selected based on the total value of your order. The applicable service fee will be added to your order total.

Shipping Protection is provided on a per-order basis and applies only to the products included in that order. It cannot be purchased separately or transferred to another order.

3. Claims Process

If your package is lost, damaged, misdelivered, stolen after delivery, or delayed, please submit a claim through the Xcotton Claims Center as soon as possible.

There are two ways to access the Claims Center:

A. Direct Access

Visit the Xcotton Claims Center and enter your email address and Shipping Protection ID.

B. Email Confirmation

After Shipping Protection is applied to your order, you may receive an email titled “Xcotton Shipping Protection Placed Successfully.” Click the highlighted link in that email to access the Claims Center.

You may be asked to provide the following information:

• Order number

• Shipping Protection ID or service reference number

• Proof of delivery or carrier documentation, where applicable

• Clear photos or videos of damaged products and packaging

• Any other information requested by Xcotton

All claims are reviewed and handled by Xcotton according to its applicable terms and conditions.

For claim-related questions, please contact Xcotton at support@xcottons.com.

4. Our Role

Shipping Protection claims are administered by Xcotton. We may provide reasonable assistance and available order information to support your claim. However, Xcotton is solely responsible for reviewing claims, determining eligibility, and issuing any applicable compensation or resolution.

5. Exclusions and Limitations

Shipping Protection is subject to Xcotton’s terms, conditions, limitations, and exclusions. Coverage may not apply to situations including, but not limited to:

• Incorrect or incomplete shipping information provided by the customer

• Delivery issues caused by the customer

• Damage occurring after delivery

• Intentional damage, misuse, or fraud

• Claims submitted after the applicable claim deadline

• Circumstances specifically excluded under Xcotton’s terms and conditions

Please review Xcotton’s terms carefully before placing your order.

6. Cancellation and Refunds

If your order has not yet shipped, please contact us to request cancellation and a refund of the Shipping Protection fee.

Once your order has shipped, Shipping Protection cannot be cancelled or refunded.

7. Important Reminders

Please make sure that your shipping address, phone number, and other delivery details are accurate when placing your order.

Inspect your package and products promptly after delivery. If you discover damage, loss, misdelivery, porch piracy, or another covered issue, submit a claim through the Xcotton Claims Center as soon as possible.

This policy is provided for general information only. Shipping Protection coverage, claim requirements, deadlines, and resolutions are governed by Xcotton’s current terms and conditions.